Telehealth Training Is No Longer Optional: How to Prepare Your Providers

Telehealth has gone from a novel technology to a necessity in the medical field. While it has become more widely implemented, not all physicians have the necessary experience or training with virtual care. That is why effective telehealth training for your staff is imperative. Here are three ways to prepare your healthcare providers.

#1: High-Quality Equipment

In the early days of telehealth, it was normal to experience less clear video and audio recordings. Patients were willing to accept these standards for faster, more accessible care. However, now your providers’ cameras, microphones, and speakers must be up to date. Be sure to test the equipment before you get on a call so you can troubleshoot any issues before patients experience them.

Ensure that your Wi-Fi is strong, too. Move to a different area of your workspace if you experience a better internet connection there. You will need sufficient bandwidth to make video and audio calls. For the best quality video, you will need 1.2 – 1.8 Mbps of bandwidth.

Implementing these changes will make it easier for your patient to see and hear you, leading to better quality telehealthcare. When you can, be sure to survey your patients to see where you can improve.

#2: Easily Accessible IT Providers

Some of the biggest frustrations of technology are the technical difficulties that can come along with it. While virtual platforms are beneficial, they are not without their pain points. If an issue comes up, you will want experienced IT professionals at the ready. Knowing how to contact them quickly means you can resolve your issue earlier rather than later and get back to treating patients as soon as possible.

This is not just important for the providers on your team, but for patients as well. If you plan to continue care virtually, you will also need to educate patients on how the technology works before your first telehealth appointment. Similarly, if they have trouble, an IT professional should be able to help out.

#3: Provide Cybersecurity Education

Initially, U.S. government officials halted potential HIPAA violations to provide quicker access to telehealthcare. You should, however, be educating your staff on the best security practices to avoid privacy breaches. That means using meeting passcodes (shared only between you and your patient), implementing waiting rooms, and locking video or audio calls so no one can join after the fact. It is also best to use antivirus software to help prevent camera and microphone security breaches.

Need Telehealth Training for Your Providers?

My goal is to help you adapt or modify your healthcare practice, creating a better work-life balance that allows your team to avoid burnout and exhaustion. Telehealth is an opportunity to expand your practice and generate revenue without creating more work for yourself. While virtual care may require a bit of a learning curve, I can coach you through an effective telehealth training for your practice. Schedule a consultation today or reach me directly at shawn@shawncolemd.com.